Refund policy

BLUETTI Australia Return & Refund Policy

BLUETTI Australia’s priority is customer satisfaction and therefore we will happily assist customers who wish to return the purchased products from our official online store and obtain a refund. Although not legally required, our return & refund policy is in addition to your rights under the Australian Consumer Law. 

If the item is purchased from the BLUETTI official store, the authority to request return or refund is permitted.

If the item is purchased from distributors of BLUETTI, may follow the distributor policies. Please contact your distributor for further information.

 Cancel your order.

Customers can send an email and request a refund within 48 hours after placing the order if the order has not been dispatched when the request is received.

If orders have been dispatched, customers can wait and receive the products then lodge a refund application as per below return policy.

Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.

Non-Receipt of Products / Damaged Products Received

  • Products not received

Please contact our BLUETTI service team at sale-au@bluettipower.com and our aftersales team will reply to you asap.

  • Defects or Damages

If you receive products in defective/damaged state or if you receive an incorrect/incomplete product, please send us an email at sale-au@bluettipower.com immediately with pictures and/or videos so that we can identify the issue and process your requests promptly.

30-Days Money Back Guarantee

  • Subject to the rest of this policy, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. To return the product, please check the two options below:

         1. RMA provided by BLUETTI Customer Service
          Once the item is received at BLUETTI warehouse and the validity is confirmed, the shipping cost for return will be paid by Bluetti.
          2. Self-paid Return
         Please contact BLUETTI Customer Service to get return details.

  •  If 30 days have passed since the purchase, full refund cannot be offered and the shipping cost for return will be paid by customer.

      NOTE: For products that have been used, we reserve the right to refuse the return.

Procedures of 30-Days Money Back Return

  1. Please contact our service team with your purchase proof and pictures of the products you are going to return. Products must be in their original packaging. Our power station products are considered as ‘dangerous goods’ and it is your responsibility to inform the courier or shipping company about that. We will provide you the MSDS files as required by shipping companies. You must also obtain ‘transportation insurance’ with the insured declared value (IDV) no less than the purchase price of the product and must provide evidence to us of having obtained that insurance for the return.
  2. When your return request is approved, our service team will issue an RMA label, which you need to print and attach to the packages for returning. Each package needs a separate RMA label so it is important you tell us how many packages you are going to send back to us.
  3. You must arrange a courier or shipping company to send the products to the address we provided in the email and send us the waybill or shipping documents in addition to the proof of ‘transit insurance’ to make your refund process quicker.
  4. After receiving your products our service team will conduct the necessary inspections and testing and then we will inform you about the testing results. If everything is fine, it may take up to 4 weeks to receive your refund payment via your original payment method. We may deduct the initial delivery fees we incurred to deliver the products to you and the amount will depend on the distance between our warehouse and your delivery address. We may also deduct a small administration fee depending on the model of the product for costs incurred for processing your refund and conducting the inspection, test, and restocking.

 Delivery Refusal

Delivery refusal is not accepted and will be treated as a “change of mind”. If you change your mind, you are eligible to get a refund within 30 days in accordance with this policy. Please contact us via email after receiving the delivery and we will help you to get a refund. If you refuse a delivery, you will automatically incur a refusal fee in addition to potentially incurring additional costs.  Should such additional costs be incurred, we will have to deduct the refusal fee and the additional costs from your refund.

 Refund

  • For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
  • For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
  • Refund will be processed within 14 business days after the product is returned to BLUETTI warehouse with a refund notification to customer email address.

      Note: Please contact us if the refund is not received within 14 business days.

IMPORTANT NOTE

Return & Refund will be not processed if

  1. Products returned don’t include all original packaging and accessories.
  2. Any fault or damage to the product is caused by misuse as solely determined by our assessment or testing of the products or improper packaging on the way back to our warehouse.
  3. Returns without prior authorization and an RMA number.
  4. Returns without the required transportation insurance as per this policy.

 

BLUETTI ENERGY PTY LTD

1st April 2023

* Bluetti may reserve the right for the modify and final explanation.